Cybersecurity on Demand – Service Tickets
The service ticket offer allows you to benefit from the expertise and skills of the ITrust teams and its ecosystem and partners, through an annualizing on-demand service contract. You control your budget. You involve us at your request
You can call on ITrust at any time of the year using the service tickets agreed in the contract.
ITrust is committed to respond to all requests concerning cybersecurity. For very particular subjects, ITrust will make you benefit from its network of experts to bring in the most competent personnel: the mission will be carried out through the service contract. The budget defined in the contract allows the activation of a number of service tickets.
You identify and manage your priorities during the year and the security issues on which you need expertise, advice, audit or a particular product. In the ITrust service catalogue, you will be able to know at any time the number of tickets needed to perform a service.
By simple mail or call you can ask ITrust to intervene on a given subject which will thus consume a predetermined number of tickets.
Competencies covered
- Training and Awareness Plan
- Security expertise
- ISS Consulting
- Accompaniment (decisions, calls for tender, product choices)
- Forensic (incident response) / investigation
- Intrusive organizational configuration audits.
- Specific development
Advantages
- Flexibility and provision of a direct telephone number
- Provision of a monthly summary of tickets used and available
- Direct access to the development laboratory and level 3 support (intervention and post-incident investigation)
- Access to the ITrust user club where ISSMs and CIOs share their experiences every quarter at a luncheon.
- Dedicated sales and technical contact person
- you are a VIP customer in case of emergency
Examples of problems classically answered :
- I have a simple security question and I would like an answer or an opinion.
- I need to resolve a security incident in an emergency
- An ill-intentioned employee leaks confidential information or harms my company, I have to intervene in coordination with the courts
- I would like to raise awareness or train an employee or my department
- I need a one-time study on a tool choice
- I need to set up security equipment
- I need to follow audit recommendations from internal audit or third party companies
- My hard drive/server was destroyed and I want to restore my vital data.
- I need to set up a security product
- I need to study the availability of my application and set up a PRA
- I need to hire a consultant to tell me how to secure my IS.
- I need to test the security of my website
- I would like to immediately identify the security flaws of my web servers on the Internet
- I need to identify any vulnerabilities in my IS.
- I would like to lead or set up security governance, improve my charter, define an ISSP
- I need to define and implement risk and safety indicators and dashboards.
- I want to test the security of the IPads that a partner has offered to my VIPs
- I’m being hacked I need HELP!
